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Professional Summary
Building is my passion.
Building specific, engaging, and retainable training designed to enhance, enrich, and grow companies, teams, and people.
I cultivate a culture of inclusion and competition.
I ask the tough question, am flexible, and I maintain my ethical integrity in everything I do.
~Kristy Lopez
The Highlights
20 years training and curriculum development for entrepreneurs, from C-Suite to field-level employees, and college courses – in-person, hybrid, and online.
20 years leading in-person, remote, and hybrid teams in sales, operations, L&D, and project management.
15+ Playbooks/SOPs created for a variety of companies and teams, decreasing on-boarding time by 50%, increasing knowledge retention and increasing team/department efficiencies exponentially.
Humanizing Online Learning certification earned by completing 45+ hours of professional development focused on enhancing instructor presence and impact.
Learning & Development, Director
11/2021 – Present
3 & 4PL talent recruiting agency supporting promotional events, photo shoots, street teams, supporting retail merchandising in big box retailers.
Management of Training department, oversight of LMS budgeting and planning, and consistent innovative solutions to existing company challenges through training, new technology implementation, and communication.
Overhaul of the onboarding orientation and new hire training for all departments and new hires – both U.S. based and offshore based, changing new hire onboarding from 1 week to 3 weeks with online, role play, and shadowing learning. Results: Increased new hire information retention and comprehension by 95%.
Creation and implementation of Leadership Series training for management’s development and growth after company-wide evaluation was conducted. Results: A more informed management team in all things relating to managing and leading their downline, increasing employee retention by 40% in the first year.
Serves as a resource and learning coach for managers, supervisors, and all employees regarding training, education, and professional development.
Resident Human Resources in the absence of a HR department for employee development, hiring, separation, and general HR laws and guidelines.
Adjunct Professor
2015—Present
Instructor for 3-unit courses (in-person, hybrid, and online): Small Business Entrepreneurship and Business Communications. Creation of interactive courses, assisting students with writing full business plans, including P&L, marketing and operations plans, full launch of start-ups, and how to communicate effectively.
Results: Creation of successful college courses with assignments and testing from reading materials to presentation, 96% course pass-rate.
Regional Manager
Creative Channel Retail, Strategic Project & Continuous Improvement Manager
Creative Channel Services, Regional Manager
2014 – 2021
Programs: TracFone, Nest, ADT, Qualcomm, iRobot, LG Home Appliances
Led learning and development initiatives through design and execution of several training courses in communications, sales, customer focus, and professional growth. Client expectations increased because of heightened team performance, creating a high-talent, high-performance environment. Results: Won two RFPs with client, even though pricing was higher than competitors.
Creation of Playbooks/SOPs for field and management teams, both in PDF and in an interactive online version. Results: Reduced on-boarding training time from 3 weeks to 1.5 weeks and enhanced team efficiencies with immediate access to all information needed to complete the job.
Overhauled reporting cadence and instructions to increase access to reporting information for the team to ensure they can make informed decisions quickly. Results: Changed reporting frequency and delivery for field team to once per week from once per quarter, including KPI tracking and completion.
Participated on the board of several internal task forces, enhancing relationships across the organization to continue enhancing training and operations for the organization and my direct team.
- Field Team and Retail Training Creation – with corporate training and operations departments
- Program Efficiencies – with operations and finance departments
- Competitive Products Overview and Comparisons – with client
- Field Advisory Board – with HR
Talent recruiting and management; 15-100 employees on six programs, both part-time and full-time.
Project Coordinator
2009—20014
Operations, project management & support, & HR responsibilities for VZW master dealer distributor.
Multiple HR projects, including: testing of new HRIS, employee relations & development, employees file processes management, employee file audits, personnel review documentation, re-vamping of new-hire processes.
Designed & initiated peer recognition programs & company sponsored reward incentives to overcome morale challenges after a 30% company-wide downsizing.
Supervised operational processes for the rollout of internal systems, including CRM and web-based tools: architecture design, strategic planning, program management, cross-departmental coordination, compliance development, testing, & corporate communication/training.
Director of Operations
2006—2009
Vendor management, training, operations, & HR responsibilities for national franchise system.
Development of turn-key solutions for franchisees, 90 new store openings & the sale of 200 new franchise opportunities.
Designed and conducted classroom & virtual training’s encompassing all aspects of business. Designed and authored the business operations manual, distance learning modules, & weekly conference calls.
Management & coaching for 40+ franchised locations nationwide, assisting business owners to develop appropriate business policies, plans, and processes.