5 Checkpoints To Ensure Effective Training

Corporate training is one of the essential items every company and manager should be providing for their employees because if you train your people right, they will treat your customers right. Training, whether it’s for a new employee, an entrepreneur, or an executive team, needs to be impactful. Otherwise, why perform the training?

I’ve been asked on a few occasions how I rate my trainings, how I ensure the people I am training are getting the most out of it and retaining the information. Working with different people, attitudes, levels of comprehension, learning styles, and backgrounds can sometimes make developing the right trainings a challenge. The key is to make the course information, checkpoints, and extras appealing to the largest group of people.

There are specific checkpoints that can and should be identified and checked on to determine the level of retention and the impact the training has on an individual or group.

Did they take the training?

Seems pretty easy, right? Did they show up is the first question to find the answer to. Whether it’s an online course or an in-person/virtual training with an instructor, this is where we check attendance. If they showed up, there’s a chance they retained at least some of the information.

Did they learn the information?

There have been may times that I’ve read or heard something that it took me a couple times of reading or hearing the information for my brain to process and retain the information. Using a variety of mediums to teach the information will be key in reaching the largest audience possible.

Your content must be engaging – both online and live – to gain and keep the attention of your audience. Visuals and audio are great for this! According to a study (yes, a scientific study!) conducted by Saima Rasul, Qadir Bukhsh, and Shazia Batool, “Audio -visual aids are the best tool for making teaching effective and the best dissemination of knowledge.”

Having checkpoints throughout the training will allow you to measure whether your trainees learned the information, or which parts they retained and which parts they didn’t. My rule of thumb is to group similar topics together and then give on checkpoint quiz or activity on the entire topic. You also want to ensure the questions you’re asking in your checkpoint quiz or activity are actually covered in the material the trainee is going through (they don’t know what you don’t tell them).

Did they like the training?

This one is important because if a trainee didn’t like the training, there is a very good chance they didn’t retain any of the information. This could be for a variety of reasons – the information wasn’t presented in a clear path, it was too advanced for the trainee taking the training, it wasn’t advanced enough, etc.

One of the best ways to find out if your training was a success is to ask your trainees. It really is that simple. Ask for their honest feedback (without names attached) on the information, presentation of the information, checkpoints, application, etc. of the training.

I do not recommend having 99 questions in your survey to your trainees, but here are 99 great post-training survey questions you could ask.

Are they using the information?

Evaluating the effectiveness of your training should also be done through observation.

Are your trainees using the information you trained them on? Are the processes being completed and used as intended, are the sales pitches being used in regular customer interactions, are they remembering to complete necessary tasks they were trained on?

Identifying gaps through your observations is also important to ensure your training is accurate and makes sense.

Did it fix the problem it was created to fix?

This one is probably the most scientific step out of all of them because it makes use of measurements. First, you do need to have a baseline – this can be sales numbers, conversion or add-on data, completion percentages, etc. The key is in the numbers. Once the training has been administered, tracking the data of your baseline vs. new information can give you an idea of the effectiveness of your training.

Please do keep in mind that as a trainer, you won’t always see or review some of this information (i.e. observing the employee, running the metrics, etc.). This is where you’ll want to develop your relationships and partner with the managers who will see/gather the information to ask for their help and report back to you so you can continue to enhance your trainings.  

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