Break-Fix Or Flat Fee IT Support: Which Is Best For Your Business?

Finding the right IT support to manage and maintain all of the technology in your business is so important. Your employees rely on technology to do their job, which means that they can’t do anything if a piece of software or a computer goes down, and that downtime costs you a lot of money. 

When you are choosing an IT support service, you have two main options to choose from. You can either go for a break-fix service or a flat fee managed service. Many business owners don’t really know which is best and they end up making the wrong decision and spending more money than they need to on their technology maintenance costs. If you are trying to decide whether you should use break-fix or flat fee IT support, here are a few things to consider. 

Break-Fix IT Support 

Break-fix IT support works in exactly the way that you would expect it to. If you have issues with a piece of software or a computer breaks down, you call in an IT support team to fix it and you are charged accordingly. You may also call break-fix services when you want to upgrade software or hardware.

A lot of people think that this is the best model because you are only paying for the service when you need it. However, IT support isn’t just about fixing issues, it’s about preventing them from happening in the first place and making sure that your systems are always optimized. Once something breaks, it takes time to fix and that means that your business will experience costly downtime. 

Budgeting for break-fix IT support is also very difficult because you can’t plan for maintenance issues. You will have no notice and you will be forced to pay whatever they charge you, which can be a problem because you don’t always know if it’s a fair price. 

Flat Fee Managed IT Support 

Flat fee managed IT support is a much better option for most businesses because the costs are easier to manage and it ensures that your systems are always working as well as they possibly can. Instead of waiting until an issue arises and then paying to have it fixed, a managed IT service, like Athens Micro, will constantly monitor your IT systems and if something breaks, they will fix it. They will also look out for potential problems and provide solutions to avoid downtime in the first place. As well as performing maintenance, managed IT services will constantly update and improve your systems so your employees are always productive. 

The other big benefit of flat fee managed IT support is that it helps to improve your cyber security. Managed IT services will constantly monitor your security systems and identify weaknesses. These weaknesses can then be patched before anybody is able to take advantage of them. 

Using managed IT support services is the best choice because you pay the same flat fee every month, which means that you are able to budget for your IT costs. But if you use break-fix services, you could be hit with a big bill that you are unable to afford, and the level of service that you get is not as good.  

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