There are a lot of posts out there on how to keep your small businesses running costs low. However, if you have read any of them, you will find that they often talk about general principles. Such as energy conservation and reducing what you pay out for your supplies. Of course, as a small business owner, you are already pressed for time. Therefore what you really need is a post that gives you some strategies that are directionally actionable in your company. Luckily, that is exactly what the post below does. Read on for more.
Outsource your IT.
IT is a tricky area in a business. Of course, you need it to run smoothly, or productivity and security suffer. However, having a team dedicated to making sure this happens on a day to day basis can be expensive.
Happily, there is an alternative and its to use an outsourced IT solution like the ones Single Point Global offer. In fact, because they provide proactive monitoring of your IT environment to catch any small issues before they become major ones. Along with an unlimited IT help desk, you are covered no matter what happens. Something that can help you to run an IT department that is much leaner, and therefore more cost-effective.
Use social media for customer service.
Customer satisfaction is an essential part of any successful business. Something that means having a competent customer service department to handle queries and issues is crucial. Of course, many companies choose to outsource their customer service to save money.
Although customer reactions to this can be less than complimentary. In fact, outsourcing customer service to another country where language and cultural barriers abound can cause a lot of miscommunication and frustration.
Luckily, there is another option, and it is a simple one at that. In fact, it is to use your company’s social media accounts to facilitate customer service. That is communication with customers by replying to @s online, or DMs.
Of course, as customers are entirely at ease with using such platforms already, it can work really well for them. They also tend to like the instantaneous of this approach as well.
For your business, the advantage here is that you get to deal with complaints or problems in a public way. Something that allows you to demonstrate to other potential customers how much you care about every single client. Therefore convincing them that you are who they should spend their money with. Not to mention that running customer service in this way can also help you avoid the costs of call center helplines.
Embrace remote working.
Finally, imagine if you could run your business exactly how you do now, yet not have to pay any overhead at all. That’s right, no electric, water, rent, or even property insurance!
Well, that is precisely what you can do if you allow your employees to work from their own homes rather than a centralized office! It’s a simple, elegant, and very cost-effective solution which should barely impact the productivity of your business at all!