4 Questions To Ask A Virtual Phone Answering Service
So, you have a great new idea for a brand-new company and you just can’t wait to get it going. There’s a lot of work that goes into building a company from the ground up, even before you’re ready to open your doors. Choosing a phone service is one such important thing.
Hearing the phone ringing off the hook with potential customers is certainly a thrill, but are you good at telephony? Well, you don’t have to be. You can take the headache out of answering the phone altogether by hiring a virtual phone answering service by Reception HQ.
Here are a few questions to ask before you hire a phone answering service for your company.
- How tailored is the service?
Of course, no two businesses are the same. So, when hiring a call answering service, you must ensure the services can be tailored to suit your business’s needs. It may be anything from providing a 24-hour service or managing different lines for different kinds of calls. Remember it is you that is in control. Pick a company that is happy to work around you and doesn’t offer a one-size-fits all service. Rather, make a list of your preferred requirements and check off each item as you question your prospective providers.
- How do you handle lots of calls at once? Will any be dropped?
If your business is really booming and the phones are ringing non-stop, you don’t want to miss those prospects. Ask your potential phone answering service company if there is a contingency plan in place for high call volumes.
- How many people will handle my business’s calls?
Most likely, there will be more than one person answering your company’s calls, so do find out exactly how many people will be working on your account to make sure it’s really not too many.
While more might seem better, that’s not exactly the case. Your calls must be answered by people who have been fully briefed on your company. You don’t want customers and prospects hearing from different voices each time they call. Ideally, the process should be so easy and seamless, that your callers end up building a relationship with the people who handle your calls. They won’t even know you use a virtual phone answering service.
Trusting a virtual stranger with your business is certainly a big leap of faith, so just knowing that they are representing your business properly is paramount.
- How do I ensure my work is handled correctly?
This is probably an obvious question, but it is an important one. Of course, you don’t want to have to monitor your call answering company all the time, but, how do you know that all your calls are being answered? Ask your potential service provider what systems they have to be able to help you check your company’s call handler’s work.
Finally, be sure to also find out what process call handlers follow when they answer each and every call, the types of notes they make and how the notes are made available to you.
Hiring a phone answering service will not only make running your business manageable, it can also bring a good impression on your clients.