In a day and age where business is becoming more and more faceless, the role of customer service is becoming increasingly important. This is because good customer service can help achieve the two most important things in business: win new business and retain current customers.Let this service slip down the pecking order, however, and you could actually see your sales get hit rather hard.
Of course, good customer service costs can cost a significant amount of money which, as a small business, is never going to be considered as music to your ears. Luckily for you, we have come up with a list of affordable ways in which you can improve your customer service no matter what industry you are in.
Far too many business leaders still don’t realize how important it is to have an easy-to-use website that works across every form of device possible: smartphones, tablets, laptops and desktops. We’re talking about simple navigation, engaging design, fast loading speeds and well-presented information, although there is a more detailed list available at https://www.inc.com/suzanne-lucas/. Google recently published a statistic that states people will leave a website if the page hasn’t loaded in three seconds. If this is what your website is offering, you could be losing business.
Technology Boosts Efficiency
Whether you are solo-preneur or a business enjoying a boom, using technology to optimize your offering is important. Luckily for you, there are plenty of options that can meet your needs. There are technology management businesses, such as http://www.cyberjaz.net/computer-network-services/, that can help offer help desk services. There are different customer relationship management software that can manage multiple customers at one time. And there are social media management tools, such as HootSuite, that will alert you when someone mentions your business or product online, allowing you to respond quickly and make an impression.
Always Be Empathetic
Each of your customers is going to be different. Some will be frustrated, some will be armed with a hundred questions, others will be the friendliest people on the planet who would just love a chat. You need to be able to handle all of these types of customers and engage with them in such a way that you meet their needs. That means being empathetic, it means being patient, and it means being consistent so that you can offer them all the same level of service each time. This will see you start to establish a solid understanding of your brand and have customers consistently return to your business.
Provide More Options
The more options you can give your customers the better it will be for business. This is because everyone has different preferences when it comes to making contact. The important thing to remember is that they all want the same thing: answers and they want them as quickly as possible. That means having a telephone system in place. It could be you bring on a digital marketing agency to handle your Twitter responses. Start having How To videos on Youtube, and online chat options, as well as an eye on Facebook. Anything you can think of needs to be addressed. It may sound like hard work but it could be the secret to unbelievable growth.