If you own a small business and have employees to help you run the company, it’s very likely that you have a few that are a little more difficult to manage than others. This is normal, but you should nip any problems in the bud before they get worse and have a negative effect on your business.
Here’s how you can deal with the situation.
Sometimes it really is that simple. It can be hard to pay attention to someone when they’re being difficult, but at times, giving them the chance to air out their feelings and thoughts could make a huge difference. Be attentive, and if you see a problem formulating somewhere, ask them what’s going on. Remember that although your employees are there to do a job, they may be dealing with outside dramas, and we’re only human remember. So lend your ear if they need to vent.
Give weekly or monthly feedback.
It’s no good getting angry of frustrated with your employees, and then taking those feelings back home with you after a long busy day. And there’s no need to. Choose a day in the week or month, (either at the start or the end) and have a feedback session. Sit everyone down either as a group or individually (or both) and discuss any issues that have been brought to your attention, or how you think your employee is doing, and if there are any areas they can improve on. This will let your staff know exactly how you feel, and they will also have an opportunity to express how they feel too.
Set consequences if things don’t change.
A great way to enforce authority is to set consequences if things don’t change. Now, this doesn’t necessarily mean putting your employees on the naughty step, but subtly mentioning that anyone is replaceable may be the kick up the butt they need to sort out their behavior. Or even just speaking with a bookkeeping company to change the payroll deposits if need be, will definitely be incentive enough for your employees to work harder.
If there is a certain behavior that you do not tolerate – don’t then tolerate it as a ‘one off.’ No one will take you seriously if you don’t stick to your word. So if, for example, you set a deadline on a piece of work, you should expect all of your employees to hand in the piece early, with everything done correctly to a high standard. – This may not be the case if your employees see you as being inconsistent yourself.
Never trash talk.
Although there may be days that are harder than others, and you may feel the need to curse a little – try your best not to. Sure, you’re all adults, but you should be setting the right example by the language you use. And never ever trash talk employees to other employees, it’s not at all professional, and a lot of people may get hurt in the process. It’s destined to end terribly… So don’t do it!