Here’s Why Your Customer Service Staff Are So Lousy These Days
I don’t know about you. But, I find that observing shocking examples of customer service is now commonplace. It doesn’t matter whether you go to a fast-food restaurant or a high-end clothing store. You’ll come across poor customer service more often than you’d like.
It’s likely you are reading this because you feel there is room for improvement with your staff. Are you unsure why your organization’s customer service is so lousy? If so, here are some reasons why that might be the case:
Are you the kind of employer that just lands new staff in at the deep end? If so, shame on you! By following such an approach, you have no idea how professional your staff are to customers.
For example, if a staff member shouts or swears at a customer, do you think that’s good customer service? I didn’t think so. The onus is on YOU to ensure they know how to handle customers. If they’re useless at it, give them more training. And if that doesn’t work, fire them.
There is a big difference between a legal minimum wage and what you actually need to survive. Don’t be a cheapskate when it comes to salaries. Reward your staff with a salary appropriate to their skills and expertise. Otherwise, low morale will ensue. And so too will poor customer service.
High stress levels
Are your workers doing the jobs of three different people? If so, your company’s stress levels will be through the roof! It’s also likely that you’ll have a high staff turnover as well.
Find out where you are going wrong to lower your workplace stress levels. Here’s a handy infographic that describes just how big the problem is in the workplace today:
Infographic Created By occupational safety online