Plenty of companies keep their IT support in-house. In other words, they hire a team of experts that work direct for them. On one hand, it makes sense as you’ve got the luxury of having technicians around when you need them. But, on another, it doesn’t because the cost of employing each person can be high.
These days I am seeing a shift towards outsourcing IT support. Both small firms and large corporations are doing this. It’s also something that I’ve done for my business too.
I’ve saved lots of money
There’s no denying that one of the biggest selling points of using IT companies is they are cheap! Well, cheaper than hiring people to work for you direct. With the money that my business has saved, I can now grow my company thanks to the freed-up capital.
In general, the bigger your existing IT support team, the more cost savings you will make. These days, there’s no such thing as a level playing field in the world of business. To survive today’s tough economy, one must keep costs down as much as possible.
I don’t have to worry about training
When you hire technicians to work for you, you’ll need to pay for their training each year. For example, many firms pay for staff to update their Microsoft MCSE qualifications.
The beauty of using an outsourced IT provider is they take care of those costs. All you have to worry about is paying their monthly invoice.
I got a support plan bespoke to my business
Another benefit of outsourcing your IT support is you can get tailor-made solutions. There’s no one size fits all package for businesses. You can decide what level of support you need so that it meets your budget.
You could have something as simple as telephone support or a dedicated onsite team for your firm.
I can rely on expert advice
I don’t know about you, but I’m more of an expert on my industry than IT. As a result, I have to rely on recommendations from people “in the know.”
The trouble is; I’ve often got let down by people that claimed to know about the world of computing. There are no such worries when you use an outsourced IT support business. The company I use helped me to future-proof my systems and save costs.
You don’t have to get tied down to lengthy contracts
One final comment I’d like to make is about contract lengths. We all know that when we hire people, it’s hard to get rid of them. The brilliant thing about IT companies is you’re not tied down to lengthy contracts.
So, if you find that your provider is no longer meeting your needs, you can just go elsewhere. And there’s no hassle with doing so either.
My only regret is not making the move to outsourced IT support sooner!