If you are a small business or sole trader, then growing your company is one of your biggest challenges. Of course, marketing will be at the forefront of your plans, but one area you might forget about is client interaction. Being able to deal with your customers quickly and efficiently is vital to any business. But, it can be tough to do when you are spending all of your time providing your service or manufacturing your products. One answer is to hire a virtual call assistant, and this article will outline some of the reasons why you should make it a serious consideration.
You don’t have time
As I’ve already alluded to, time is an important factor for any small business owner and sole trader. You could spend your entire day working on a product or providing your service, and if the phone rings with a potential customer on the other end, you may not have the time to answer. Or, alternatively, you spend your entire day taking phone calls and never get any work done at all. This can create a backlog of tasks that you have to deal with later on, and it may even lose you sales. Having someone on hand to field those calls for you can help you prioritize your callbacks, and help you concentrate on what you do best.
Not all calls are important
Imagine you are on an important job where time is critical. However, you are short on clients and need to answer the phone to get a few sales. The result? The chances are that not every call will be from a potential customer, and may just be a complete waste of time. Your virtual assistant will be able to put those calls in order of importance and transfer only the calls you need to take. It will save you time and, most importantly, means that you will never miss an important call again.
Great for expansion into new territories
Let’s say you run an online business that has had a steady rise in sales from a foreign country. If you want to take advantage of all of that opportunity, then it might be wise to investigate getting a virtual address and assistant service. This will give you a real life location in the country you are trading to, and will allow for any differences in time zone. Many small businesses have managed to get a foothold in new territories this way, and there’s no reason you can’t do the same for your business.
Improves customer satisfaction
Finally, we’re going to look at the most important reason of all – your customers will be more satisfied with your level of service. Nobody likes to ring a company and have to leave a message. When a customer calls, they need that human interaction to make them feel valued. If they are forced to leave a message and you don’t get back to them within a particular time frame, you may lose out on their custom – perhaps to a competitor. For the small price you have to pay for a virtual assistant – assuming you give them the right brief – you can get a lot out of it.
So, the next time your business suffers from call volume or customer service issues, why not think about hiring a virtual assistant? Let me know your thoughts!