You have a business, and you have employees. Are you providing the resources your employees truly need to be as successful as possible? Many employers try to get away with giving their employees as little as possible to do their jobs (not because they’re just trying to be mean…against popular belief) because they are generally trying to keep costs down while getting the most production possible. After all, business is about making money. But, in order to make money, you do have to spend money.
With all of the technology available, there are tons of things that can be used both in and out of the office to help employees be more productive. From computers to laptops to tablets to cell phones, there’s a device that can help everyone out. Ensuring your team has the right equipment will give them the best possibility of being successful.
Do your employees have access to the most current and up-to-date software? Having the ability to access the best CRM tools can increase an employee’s ability to track and manage their customers in real time and give them the ability to run the most accurate reports. Many companies exist that can provide the best software for all business needs. It’s a matter of finding what works for you and your employees.
One of the most important resources a company can provide its employees with is training. The initial training is usually quite comprehensive to get a new hire up to speed with the industry, products/services, company, etc. But, offering ongoing training is essential to help employees remain knowledgeable about industry and company changes, new and outdated product offerings, and even changes in policies and procedures.
One thing that I see lacking in many companies is a mentoring program. No matter what level an employee comes to a business at, or what level they have advanced to within the company, giving them the ability to reach out to a mentor to learn more and become better will not only help the company, but it will motivate the employee. A happy employee is a productive employee.
This might not strike some as a resource, but it really is. Empowering employees to be able to make decisions is a great way to make an employee happier, but to also help dispel issues with employees constantly having to receive approvals from managers to get things done for a customer. Allowing employees to make decisions will also make for happier customers as they will receive service faster and more efficiently.
Providing the right tools to employees can help them become better employees, more productive and efficient, and will make them happier in their jobs. Employees who see that their company truly cares about them as an individual, and not just about the bottom line, will be happier, will stay longer, and will make the company more money.