First thing is first: Why do we need employees? As the owner of a growing business you have many, many responsibilities. Having employees to assist customers will give you the time to manage purchase orders, accounting, inventory, and other daily responsibilities. Employees are useful during events and busy business hours and can help you keep your sanity. Don’t forget that you need a break once in a while, too. Employees can handle the store for you while you take that break.
A good employee does not need to have experience in your industry. The training you provide will familiarize them with the business. The training should be ongoing for as long as that employee is employed with you. Product specific training will also help them better understand the products and services being offered in your store. Seek out someone who complements your own working style. This will make it easier for you to run your business. You may want to look for someone with the following qualities:
History of success – Look for individuals that have been successful in the past. A person’s life experiences and the extent of success in those experiences is an excellent predictor of future performance. An employee with drive or inner feeling to win is likely to win again. What we mean by this is that they are more inclined to meet your sales expectations and go above and beyond in contributing to the success of your business. Seek wireless consultants not only with reliable track records, but individuals who are punctual and honest.
Customer Service Focused – Excellent customer service skills are key in any retail business. Look for someone who would be willing to always help customers to the best of their ability. Find someone who can follow through not only at the time of sale, but with follow-up calls, thank you cards, etc. to thank the customers for their business. Assess future needs and present solutions. Sales people must realize the importance of having ‘customers for life’ and knowing they must go above and beyond to earn their business.
Detail-Oriented / Organizational Skills – You should also seek someone who is detail-oriented. A detail-oriented and organized person will help you continue running your store effectively and efficiently.
Attitude – Recruit someone who is eager to sell and learn. The more enthusiastic the employee, the better. Search for someone who is as motivated as you are in order to be successful in the business. An employee who is already motivated will be easier to keep motivated.
Are there specific qualities you look for in your employees?