Creative Channel Retail, Strategic Project & Continuous Improvement Manager

Creative Channel Services, Regional Manager     

2014 – Present

Clients: TracFone, Nest, ADT, Qualcomm, iRobot, LG USA

Launch & management of multiple successful programs through both individual & team enrichment opportunities, developing & enhancing processes to increase profitability, & full management of teams of 100+ employees.

* Client management, participation in monthly, quarterly, & yearly business reviews.

* Development of weekly reporting, identification of operating opportunities for continued efficiencies, driving best practices within the team up to and including at the retail level.

* Talent recruiting, management of teams of 25—100+ employees, employee enhancement, development & management of integral KPIs, & oversight of field services projects—both short– and long-term.


Mt. San Jacinto Community College, Professor


Instructor for 3 unit Business courses, both online and in-class.

* Full development of course curriculum, both online and in-classroom.

* Assist students with development of full business plan, including full P&L, marketing & operations plan,

* Guide students with full launch of start-ups.


Celluphone, Project Coordinator


Operations, project management & support, & HR responsibilities for VZW master dealer distributor.

* Multiple HR projects, including: testing of new HRIS, employee relations & development, employees file processes management, employee file audits, personnel review documentation, re-vamping of new-hire processes.

* Designed & initiated peer recognition programs & company sponsored reward incentives to overcome morale challenges after a 30% company-wide downsizing.

* Supervised operational processes for the rollout of internal systems, including CRM and web-based tools: architecture design, strategic planning, program management, cross-departmental coordination, compliance development, testing, & corporate communication/training.


Yakety Yak Wireless, Director of Operations


Vendor management, training, operations, & HR responsibilities for national franchise system.

* Development of turn-key solutions for franchisees, 90 new store openings & the sale of 200 new franchise opportunities.

* Designed and conducted classroom & virtual training’s encompassing all aspects of business. Designed and authored the business operations manual, distance learning modules, & weekly conference calls.

* Management & coaching for 40+ franchised locations nationwide, assisting business owners to develop appropriate business policies, plans, and processes.